Account Manager

CompanyKnowlton Technologies, LLC
PositionAccount Manager
Job Type Full Time Position
LocationWatertown, New York
Posted Date29-Jan-2024
Experience Required5to10
Education RequiredBachelors
Keyword(s)Sales, Marketing, Composites, Media & Paper

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The Account Manager serves as Knowlton Technologies sales leader to drive customer strategy and lead the cross-business account team in generating growth and value creation for the customer and Knowlton. The Account Manager leads with strategic customers who fall into specific product categories. To effectively accomplish this, the Manager must develop account strategies; translate strategies into tactical plans and prioritized opportunities; provide guidance and alignment to the team; and lead engagement with the customer. 





  • Effectively utilize consultative selling processes to increase share of wallet and generate mutual growth with new and existing products.
  • Lead development and execution of the account strategy.  Gains support for the account strategy aligned with each business strategy.
  • Build and lead the cross functional account teams.  Provide day-to-day support, direction, and coaching of account team members.
  • Use Opportunity Management processes with the account team to effectively prioritize, track and drive all sales opportunities related to the account.
  • Ensure that the Interaction Plans for all account team members are maintained and executed in alignment with the Account Strategy
  • Engage with the customer at the executive level and throughout the organization to understand and influence the customer’s strategy and objectives; uncover and influence prioritization of needs; and ensure that Knowlton’s proposals have support at the customer prior to price/service negotiations with procurement.
  • Leverage understanding of the customer, their strategy, and how they win to directly influence Knowlton’s business strategies and offerings.
  • Facilitate executive relationships between Knowlton and the customer.
  • Understand the customer’s key business drivers and impact on business results and use this information to develop mutually beneficial offerings. 
  • Develop a set of shared goals and objectives for growth with the customer.
  • Utilize Knowlton’s value propositions in offers to customers and translate them into specific financial benefits.
  • Approximately 50%+ travel is required for this role.



Supports, maintains and continually improves Knowlton Technologies, LLC Quality Management System in accordance with requirements of the IATF 16949 International Standard.  Employee has the role and responsibility to follow the work instructions and Current Best Practices that support the KT Value Stream Maps.


QUALIFICATION REQUIREMENTS: To perform this job successfully the incumbent must accomplish each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Bachelor’s Degree from an accredited college or university, preferred, relevant past experience will be considered.
  • 5+ years of commercial experience
  • Experience developing and executing large account strategies with cross functional team members.
  • Marketing or product management experience in addition to sales experience is preferred.
  • Experience in the Composites, Media & Paper and Related Industries desirable.



Skills necessary to operate computer hardware/software for the purpose of generating or retrieving information required in the performance of job responsibilities (including Microsoft Office, Excel, Power Point and Outlook).



Ability to read, analyze and interpret financial reports.  Ability to respond to common inquiries and complaints from regulatory agencies, members of the business community, and employees.  Ability to effectively present information to top management.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools or controls and talks or hear.  The employee is occasionally required to stand, walk, sit, and reach with hands and arms.


Since the facility is located on multiple levels, the employee must possess the ability to climb stairs on a routine basis.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions and fumes or airborne particles.  The noise level in the work environment will vary depending on plant site.


EEO Statement  

Knowlton Technologies, LLC, a Division of Eastman Chemical Company is an equal opportunity employer and E-Verify employer. M/F/Disability/Vet. A notice describing Federal laws that require EEO can be viewed via the following links:  

EEO is the Law  

EEO is the Law (audio)  

Knowlton Technologies, LLC, a Division of Eastman is committed to providing access to and reasonable accommodation for its services, programs, and employment for individuals with disabilities. For questions about this site and our accessibility efforts, contact us at: 800.327.8626, X-2312 or send an email.  


Contact Information

Business Name: Knowlton Technologies, LLC